Store Policy
Store Policy
The more you order, the happier we are! However, we strongly discourage our customers from buying any item where there is doubt. Please double check all product details before making the purchase. We would be happy to help you out with any queries regarding making your purchase.
• Sales and discounted items
- We do not offer any exchange or return on discounted items. All sales are final.
- Prices and discounts during the sale periods are exclusive to the event and will not be honoured before or after a sale.
- Products purchased with credit notes or gift cards are not eligible for further exchanges or returns. This includes credit notes issued by Swirl.
• Exchange:
- All the SWIRL pieces are made with lots of love and care. As a company policy we do not provide refund on any product sold. Once the SWIRL pieces is sold they can be exchanged for replacement or a credit note (provided the subsequent terms and conditions are met). While we take great care of our products with high standards towards quality, If we’ve still missed a spot and you’d like to exchange them, you can write to us at support@shopswirl.in or contact us through of ‘Contact Us” page and someone from our customer care team will contact you within 1-2 business days and will guide you through the process of exchanging the pieces. They may request for further information/photographs to assess your return request. Please do assist them. Please note that a reverse pick-up charge of INR 250/- will be charged for any exchanges
• Return:
- We do not accept any returns unless the product received is damaged. If you have received an incorrect or damaged item, please contact us with your order number and an image and description of the issue within 72 hours of delivery of package. We will replace your order subject to examination of damages. Any issues reported after 72hrs will not be considered for replacement as the package has been out of our warehouse for a considerable amount of time and in conditions beyond our control. No reverse pick-up charges will be charged in case of damaged product pick-up.
• Damaged item policy:
- If you receive a damaged item, it is essential to notify us within 72 hours of receiving your package. Please follow these steps to ensure a smooth resolution:
- Notification: Email us at support@shopswirl.in within 72 hours of receiving the package. In your email, include your order number, a brief description of the damage, and the date the package was received.
- Unboxing Video: For our records and to facilitate the investigation, please share an unboxing video showing that the product was received damaged. The video should clearly capture:
- The condition of the package upon arrival.
- The unboxing process, including the damaged item and its packaging.
- A close-up of the damaged area.
- Additional Proof: In addition to the video, please include clear photographs of the damaged item and the packaging, particularly any external damage to the box.
- Retain Packaging: Keep all packaging materials and the damaged item until the investigation is complete. We may request further evidence or ask for the item to be returned for inspection. Please ensure that all tags are intact. Products with broken tags will not be accepted as those will be considered as used and therefore not eligible for any return or exchange
- Notifications made beyond 72 hours of receiving the package and without an unboxing video will not be accepted. Claims lacking sufficient proof at delivery will result in the claim being denied.
• Initiating a return or exchange:
- Return or exchange initiating period is 3 days from the order delivery date
- Reverse pickup will be arranged by the us.
- You will receive store credit code once we receive the product back and approve your return request. It may take about 6-7 days to process the credit note
- Reverse pickup charges is Rs. 250 which will be cut from your store credit
- Store credit is valid for 3 months .
- Store credit code is applicable once per order .
- In case reverse pickup is not serviceable at customer address , customer will send the dress back and he/ she will be provided the store credit code of full amount